Information Technology Support Technician

At BlackHawk Data, we're not just another IT solutions provider—we’re innovators, engineers, and architects of modern technology environments. We design, deploy, and manage secure IT and cloud infrastructures that power mission-critical operations for the public and private sectors. From networking to cybersecurity to managed services, we deliver outcomes—not just infrastructure.

Position Title : Information Technology Support Technician

Location, Hours and days onsite required:

• Location 1 – 1 person to provide support for office location in Manhattan NYC
• Location 2 – 1 person to provide support for campus location in Central NJ
• Days – onsite 3 days (Tue, Wed, Thu) and remote Mon and Fri with the exception of special requests or emergency or break-fix situations
• Time – standard workday of 8:30-5:30 or modified to fit the optimal onsite time to serve user community, and available to support normal hours, after hours, weekends, and holidays when necessary

Expectations – highlights include:

• Provide highly professional and polished operational support for users, network, systems, cabling, and any other technical needs to support the customer
• Develop operational knowledgebase and infrastructure documentation both internally and customer-facing
• Skillset – knowledgeable and capable of providing support for the following technologies:
• Extremely strong customer service interaction with varied user base
• Familiarity with ITSM tools and ticketing systems
• Logging all incidents and requests into the ITSM system
• Software installations and updates
• Software error investigation and resolution
• Experience with hardware/software troubleshooting
• User access management and password resets
• Knowledge of user equipment and peripherals (printers, scanners, etc)
• Networking with Cisco, Fortine, Aruba, and others in a multi-vendor environment, including network diagnostics, troubleshooting, configuration, management, and operational capability
• Ability to perform proactive system monitoring
• Capability to coordinate with vendor support teams
• Properly escalating unresolved issues to upper level support
• Coordinating with IT Service Desk for accurate documentation
• Configuration changes for business critical systems
• Maintaining physical inventory of connections and equipment in each IDF/MDF
• Establish documentation and operational protocols
• Maintain full documentation of all systems and procedures
• Knowledge base articles for recurring problems

What We Offer

• Competitive base salary + uncapped earning potential
• Comprehensive health, dental, vision, and 401(k)
• Remote flexibility with tools for virtual selling success
• Regular coaching, career development, and advancement path into AE or leadership
• A collaborative culture that celebrates learning, innovation, and high performance
• The chance to sell cutting-edge solutions that truly impact customers’ operations