Onsite Technician

Onsite Technician

Location: Provide support for office location in Manhattan NY.  Onsite as Needed may be 3-5 days. Mon - Fri.

Department: Engineering

Division: Corporate

Job Status: Full-Time

Work Shift: 8:30 AM – 5:30 PM EST Time Zone. OT As needed basis. 

About BlackHawk Data

BlackHawk Data is one of the fastest-growing, woman-owned IT solution providers in the country trusted by private and public sector clients to deliver secure, scalable infrastructure and innovative network solutions.

Here, you won’t just do a job you'll build a career that matters, we're team of bold thinkers, problem solvers, and changemakers committed to doing things the right way, not the easy way.

Our culture thrives on curiosity, collaboration, and grit. We invest in our people, challenge them to grow, and celebrate wins together. If you're driven to lead, learn, and leave your mark, BlackHawk Data is where you belong.

Come build what’s next with a team that’s going places.

💻 Learn more about us: www.blackhawk11.com

🤝 Connect with us on: LinkedIn, Facebook, Twitter, YouTube, and Instagram
 

Position Title : Onsite Technician

Expectations – highlights include:

• Provide highly professional and polished operational support for users, network, systems, cabling, and any other technical needs to support the customer
• Develop operational knowledgebase and infrastructure documentation both internally and customer-facing
• Skillset – knowledgeable and capable of providing support for the following technologies:
• Extremely strong customer service interaction with varied user base
• Familiarity with ITSM tools and ticketing systems
• Logging all incidents and requests into the ITSM system
• Software installations and updates
• Software error investigation and resolution
• Experience with hardware/software troubleshooting
• User access management and password resets
• Knowledge of user equipment and peripherals (printers, scanners, etc)
• Networking with Cisco, Fortine, Aruba, and others in a multi-vendor environment, including network diagnostics, troubleshooting, configuration, management, and operational capability
• Ability to perform proactive system monitoring
• Capability to coordinate with vendor support teams
• Properly escalating unresolved issues to upper level support
• Coordinating with IT Service Desk for accurate documentation
• Configuration changes for business critical systems
• Maintaining physical inventory of connections and equipment in each IDF/MDF
• Establish documentation and operational protocols
• Maintain full documentation of all systems and procedures
• Knowledge base articles for recurring problems

What We Offer

• Competitive Pay.
• Comprehensive health, dental, vision, and 401(k)
• Regular coaching, career development, and advancement path.
• A collaborative culture that celebrates learning, innovation, and high performance
• Up to 22 Days PTO.